Library Network Help Request Form

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Library Networking Help Request Form

Baltimore: A Cartographer's Delight
An exhibit featuring Baltimore city maps from the Sheridan Libraries' extensive collection of more than 215,000 maps. Part of the Baltimore Festival of Maps, the exhibit runs through August 18 on the M-Level of Homewood's Milton S. Eisenhower Library. More...
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Please answer all questions if possible. If you don't know the answer to a question, please put "n/a" or "unknown" in the blank. Please feel free to include more details in the comments area at the end of the web form.

1.) What is your JHED ID?
2.) What is your email address (so we can contact you with a response)?
3.) What is your primary affiliation to Johns Hopkins?
4.) Are you having a problem with a wired or wireless connection?	Wireless Wired
5.) What is the Brand Name of your Laptop or computing device? (i.e. Dell, IBM, Palm Pilot)
6.) What is the Model of your Laptop or computing device? (i.e. Inspiron 4000, Thinkpad, IIi)
7.) What is the Brand Name of your network card?
8.) What level of the MSE Library were you on when you experienced the problem?
9.) Have you ever used your Laptop device successfully in MSE Library before?	Yes No
10.) Did you speak with anyone at the MSE Library regarding your problem?	Yes No
11.) Did you receive an error message while trying to connect to the network?	Yes No
12.) If you answered "yes" to the above question, please include the error message you received below, and include any steps you took to solve the problem.