Presentations

• "The Reference Interview I: Improving Your Skills," Suburban Library System, Burr Ridge, IL, February 26, 2004.
• "The Reference Interview II:  Best Practices and Policies in the Real and Virtual Worlds," Suburban Library System, Burr Ridge, IL, February 26, 2004.
• "The Reference Interview in the Real and Virtual Worlds," Suburban Library System, Burr Ridge, IL, February 12, 2003.
• "All Our Ducks in a Row: Essential Components and Challenges of Managing an Instruction Program."  LOEX National Conference, Ypsilanti, Michigan, May 4-5, 2001. (With Lenora Berendt, Loyola University Chicago)
• "University/Community Outreach."  Chicago Area Instruction Librarians Group, November 17, 2000.
• "Teaching Library Instruction to Library School Students." Chicago Area Instruction Librarians Group, February 4, 2000. (With Maidel Cason and Mary Pat Radke, Dominican University)
• "Managing a Library Instruction Program." Chicago Area Instruction Librarians Group, November 6, 1998.  (With Lenora Berendt, Loyola University Chicago)
• "Determining the Library Skill Level of Journalism Students:  Collaboration Between Librarian and Faculty." ALA Annual Conference Poster Session, Washington DC, June 28, 1998.
• "Is Increasing Technology Helping or Hindering the Reference Desk?" LIBRAS Reference Special Interest Group, Lake Forest College, March 26, 1998.