Appendix D: Assessment of Digital Library Users and Services by Hopkins Digital Library Services Planning Team

Ranking of users or customers:

1. Faculty researchers
2. Instructors, including teaching assistants
3. Students
4. Researchers in affiliated institutions and centers
5. Staff
6. Authors
7. Alumni, both scholars/researchers and casual users
8. Prospective students
9. Visitors
10. General public

Ranking of services:

1. Research support
1. Library catalogs (access to bibliographic holdings)
2. Tools to discover, analyze and evaluate resources
3. Personal research assistance
4. Virtual reference
5. Metadata
   
2. Digital content curation
1. Storage, repository (including appropriate policies)
2. Preservation
3. Persistence of data (including permanent identifiers)
4. Enabling the repurposing of content
5. Digitization
6. Metadata
7. Selection, acquisition, collection development, management
8. Library catalog (access to bibliographic holdings)
   
3. E-learning
1. Eportfolios, both reflective and assessment aspects
2. E-reserves
3. Metadata
4. "Anything digital that's created for purpose of learning" (e.g., simulations, multimedia, virtual reality environments)
5. Virtual reference
   
4. Scholarly communication
1. E-publishing
2. Websites
3. Virtual reality environments
4. Simulations
5. Newsletters

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